Magento Maintenance and Magento Upgrade

We allocate a set number of hours per month, per week and per day to ensure your website is always running properly. If something does go wrong, we notify you and fix the issues quickly.

Why do you need professional maintenance?

Peace of Mind

We hit the ground running. Once you start your package our team of Magento experts start monitoring and get to work keeping
your site running smoothly and efficiently. We fix bugs and issues before they become hazardous to your site so you can relax. Our team will be updating security patches and extensions on your website in a timely manner, so you don’t have to worry.SHOW LESS

Dedicated Client Team

You want to put everything auto-pilot? No problem. You need to be updated once a week? You got it! You don’t want to deal
with robots and answering machines. You never have to. As our maintenance support clients, you are assigned an account manager for all your inquiries.SHOW LESS

Be the Best You Can Be

We are a team of Magento experts digging into your website regularly to fine tune every detail. Our goal is to optimize your
website to be speedy, secured and robust all at the same time. If there is any issues with your website, we will take care of it at no extra cost.SHOW LESS

Magento maintenance packages

Our Magento Maintenance packages help keep your site running smoothly. If something goes wrong, Jola’s certified Magento® developers will solve it and make sure your online business continues to perform according to your expectations.

Basic Plan


(any additional hour $160)

24 Month Agreement

Urgent Issue Response Time:
Core Maintenance:
New Development and/or Optimizations:


  • Magento Open Source

    Recommended for

    • Single Store View

    • eCommerce

    • Payment gateway integration

    • 3rd party integration (excludes ERP, PIM, DAM):

      • Social media integration
      • Reviews integration
      • Analytics
      • Marketing

    Core Maintenance

    • 24/7 Software Monitoring

    • Logs Management and Monitoring

    • Regular Offsite Backups

    • Monthly Platform version check

    • Security Patches

    • Hosting setup & Server maintenance

    • Quarterly reporting

    New Development & Optimizations

    • New features coding

    • Content Edits

    • Proactive Security

    • Performance Monitoring

      Communication and Support Times

      All of our Maintenance Plans include:

      • Quarterly improvement recommendations;
        • Communication channels:
          • Telephone Support - 7 AM to 5 PM EST
          • Slack Support - 7 AM to 5 PM
          • Email Support - 7 AM - 9 PM
          • Ticketing - 24/7
        • Standard requests response time within 24 hours
          • Weekend support cost varies per Maintenance Plan

            Website Development & UX

            JOLA is an Adobe certified partner with full service Magento B2B and B2C website design and development.

            Learn More
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